Frequently Asked Questions
Frequently Asked Questions
Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us.
📦 Orders & Shipping
How long does shipping take?
Orders are processed in 1–3 business days. Delivery to the US takes 7–15 business days. International orders may take 10–30 business days depending on location.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $99.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. Please allow 3–5 business days for tracking to update.
Do you ship internationally?
Yes, we ship worldwide! Customs fees and import duties may apply and are the customer's responsibility.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on unused items in original condition. Please visit our Returns & Refunds page for full details.
How long does a refund take?
Approved refunds are processed within 5–7 business days to your original payment method.
My item arrived damaged. What do I do?
We're so sorry! Please contact us within 7 days with your order number and a photo of the damage and we'll make it right immediately.
🛍️ Products
Are your products safe to use?
Yes! All Opal Cosmet products are carefully selected and tested to meet quality and safety standards.
How do I know which size to order for apparel?
Each apparel product has a size guide on the product page. We recommend checking measurements before ordering.
Are your beauty products cruelty-free?
We are committed to offering cruelty-free products. Please check individual product descriptions for specific details.
💳 Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes! Our store uses SSL encryption and all payments are processed securely through Shopify Payments.
📧 Still Have Questions?
We're happy to help! Reach out to us via our contact page and our team will respond within 24–48 hours.