Returns & Refunds Policy

Returns & Refunds Policy

At Opal Cosmet, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

⏰ Return Window

You have 15 days from the date of delivery to request a return or exchange.

✅ Eligible Items for Return

• Items must be unused, unwashed, and in original condition
• Items must be in original packaging with all tags attached
• Items must not be marked as final sale

❌ Non-Returnable Items

• Used or opened beauty & skincare products
• Intimate items (for hygiene reasons)
• Digital downloads
• Gift cards
• Items marked as final sale

💰 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days
• Please allow additional time for your bank or credit card company to process the refund

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order.

📦 Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately with:

• Your order number
• A photo of the item and packaging

We will resolve the issue promptly at no cost to you.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method for returns
• Opal Cosmet is not responsible for lost return packages

📧 How to Start a Return

To initiate a return, please contact us via our contact page with your order number and reason for return. Our team will guide you through the process.